Troubleshooting

Body Piercing Troubleshooting

Please note that any Yahoo email address is getting hidden due to known issues with Yahoo mail services. Please use another email account if you have one or phone us for more assistance.

Please note that we are a very busy studio and it might take more than 5 days for us to reply. Thank you so much for your understanding!

Before submitting our form, please ensure that you have reviewed our aftercare instructions and be sure that you are doing everything we recommend in the way we recommend it.

Are you still doing aftercare?
If your piercing is still in the initial healing phase you should still be doing the aftercare as recommended.

Still having trouble?

Fill out the following information and we will help you out! If you do not have the information or don’t know, please state this.

Name *

First

Last

Email *

Phone *

Were you pierced at Mauve? *

Yes / No

Where is the piercing or what is the name? *

When did the problem start? *//

How long have you had the piercing? *

Provide a detailed description of the problem *

Do you recall if the jewelry got snagged/bumped/pulled/slept on etc? Please describe. *

Tell us in very specific detail what you are doing for the aftercare every day and what products you are using. *

Jewelry Type *

Straight barbell, circular barbell, seam ring, hinge AKA clicker, etc. (see How Jewelry works if you are unsure )

Jewelry Material *

Provide any information that you have about the material.

Is jewelry internally threaded, externally threaded, or threadless? (see below) *

Does not apply to captive bead rings, fixed bead rings, seam rings, or clickers.

File Upload *

Click or drag files to this area to upload. You can upload up to 4 files.

Attach well lit, clear photos of the piercing from multiple angles

Email

(see How Jewelry works if you are unsure)

Body Piercing Troubleshooting

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