Troubleshooting

Body Piercing Troubleshooting

Before submitting our form, please ensure that you have reviewed our aftercare instructions and be sure that you are doing everything we recommend in the way we recommend it.

Are you still doing aftercare?
If your piercing is still in the initial healing phase you should still be doing the aftercare as recommended.

Are you really doing daily warm compresses?
Warm, dry compresses are an integral part of healing and should be done daily to help with healing. Cartilage piercings really need this for best healing results and some piercings (nostrils with rings, for example) should have this done more than once a day.

Still having trouble? Fill out the following information and we will help you out! If you do not have the information or don’t know, please state this.

Name *

First

Last

Email *

Phone *

Were you pierced at Mauve? *

Yes / No

Where is the piercing or what is the name? *

When did the problem start? *//

How long have you had the piercing? *

Provide a detailed description of the problem *

Do you recall if the jewelry got snagged/bumped/pulled/slept on etc? Please describe. *

Tell us in very specific detail what you are doing for the aftercare every day and what products you are using. *

Jewelry Type *

Straight barbell, circular barbell, seam ring, hinge AKA clicker, etc. (see How Jewelry works if you are unsure )

Jewelry Material *

Provide any information that you have about the material.

Is jewelry internally threaded, externally threaded, or threadless? (see below) *

Does not apply to captive bead rings, fixed bead rings, seam rings, or clickers.

File Upload *

Click or drag files to this area to upload. You can upload up to 4 files.

Attach well lit, clear photos of the piercing from multiple angles

Email

(see How Jewelry works if you are unsure)

Body Piercing Troubleshooting

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